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Success Story

The city of Orléans wished to modernize its on demand service Résa’Tao. Padam tools are used in a pilot at the East of the city.

CONTEXT
An already existing broad On demand transport network

avant-resa-est

Orléans already has a well developed On-demand transport network. Nonetheless, the booking has to be done from 2 to 24h in advance, by phone or on a website. The On-demand network is divided in distinct zones. In each one, trips can only be made from or to two defined stops: a transport hub and a place of interest.

“The system has been evaluated as too limiting, due to fixed timetable, sometimes difficult booking and the lack of real-time information ” stated the transport authority (link to article)

In this scope, Orléans decided to modernize its offer.

PADAM PROPOSAL
Merging the zones, app and real time booking

  1. Merging several zones (fuschia, bleu, orange) into one
  2. Zonal optimization in the area and feeding points outside of the area
  3. Fully flexible timings, depending on the availability of vehicles (key selling argument used by the transit authority)
  4. Real-time booking (booking in advance is not mandatory anymore)
  5. Far better user experience for customers as well as drivers and PTOs
apres-resa-est

Benefits of Padam solution

Smooth transition
to Padam Live

satisfied users

“Very good app, allowing to book a minivan few minutes before pick-up time. Reliable times and useful pushs.”
Anonymous user – May 17th, 2018

Increased
ridership
right from the the first week of service

Analysis

Consultancy and simulation with Padam Lab by a external consultancy firm and the operator

simulation-resa-est

Deployment

Set up and technical deployment

configuration-tao

Launching

Operational launch

csm_transport-a-la-demande
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